Delivery & Returns

How HAFF CAFF orders reach you, and what to do if something's not right.

Shipping

We ship via Royal Mail, with standard delivery taking 2-4 working days once your order has been dispatched.

Subscriptions get free shipping included as standard. One-off orders get free shipping too, on orders over £50.

Right now we only ship within the UK. We're looking to expand to international shipping in future - sign up to our list and we'll let you know as soon as that changes.

Founding Batch

Dispatch date for the Founding Batch is still to be confirmed. We'll email everyone who's ordered or joined the list as soon as it's set.

Returns

Our promise

If you don't love your first bag, we'll send you another one for free. No small print, no hoops to jump through - just get in touch within 30 days of delivery and we'll sort it. This applies to your first order only.

Damaged or faulty items

If your coffee arrives damaged, faulty, or not as ordered, let us know and we'll make it right - whether that's a replacement or a refund.

How to request a refund

Get in touch with your order number and we'll take it from there. We will publish our customer-service contact details before we accept orders. Refunds are returned to your original payment method and typically take 5-10 business days to appear, depending on your bank.

Subscriptions

Subscriptions are coming soon. The plan is simple: you're never locked in, with pause, skip and cancel controls available before each billing date.

Some company and legal details on this page are still being finalised and will be confirmed before orders open.